Operating Structure

Creating a path to Vision 2026 starts with having an optimal operating structure. This structure is based on design principles required to drive actions to achieve our vision. It was created with much thought and research, with top business experts inside and outside of health care, and by exploring new ideas. That’s why we created a new division dedicated to the consumer and care team experience at Texas Health, and why we expanded the role and influence of our zone leaders under a new operating model we call Zone 2.0. Both will enhance collaboration and streamline decision-making.

New Experience Division

The Experience division will be led by a chief experience officer (CXO) reporting directly to the CEO. It combines talent from across the organization with new functions and capabilities we have never had before. The team will:

	Gather and Analyze Consumer Insights Gather consumer data and use sophisticated analytics to understand and anticipate consumer needs
	Create New Products & Services Lead the research and development of new consumer products and services
	Increase Brand Value Position Texas Health as the best choice for health and well-being
	Ensure a Consistent Experience for Consumers and the Care Team Ensure a seamless experience across all of Texas Health’s touch points for consumers and care team members alike
	Transform Our Business Continue to facilitate the transformation of our business as we move from a provider-based organization to an integrated delivery network (IDN)

To see how the Experience team is structured, see the organizational chart.

Creating the Texas Health experience isn’t just the responsibility of one team; but, having this team in place will help direct and coordinate our efforts as we build the care team and consumer experience together.

Zone 2.0

Zone 2.0 will enable the execution of Vision 2026. Under their expanded role, zone leaders and the CNE will work together to integrate and grow the assets and services across the system on behalf of their consumers, while keeping an eye on the unique needs of the zones. Their responsibilities include managing strategic partnerships, growing services, and designing and ensuring the successful deployment of the consumer and care team experiences. In some cases, zone leaders will assume responsibility for system-wide service lines, driving growth and clinical outcomes across all zones.

	Transformative Growth and Value Creation Zone leaders and the CNE will create integrated and forward looking 3-5 year plans using a portfolio management approach across all assets, programs and services within the Texas Health system – including all joint ventures and strategic partnerships – to achieve expected outcomes.
	Exceptional Care and Culture of Excellence They will engage the entire care team for shared responsibility and accountability of exceptional care across the full continuum within the zone.
	Consumer Focus They will collaborate in the design and drive execution of the consumer products, services and experiences within the zone.

Streamlined Decision Making

In order to be a nimble Integrated Delivery Network (IDN), we must have the right people in the room to make good decisions. We will be less bureaucratic and remove siloes, making decisions collaboratively – ultimately, making it easier to get things done. This will ensure alignment and integration across Texas Health and our partners.

See a comprehensive Texas Health organizational chart.