Focusing on the Consumer

Why is the consumer at the heart of Vision 2026? Why are we focusing on them? People are becoming more selective about health care choices, and consumer expectations are evolving. To survive in this new health care environment, we must evolve and adapt to meet consumer expectations. To thrive, we must exceed them. We plan to:

Build Consumer Loyalty

We need to be in sync with consumer needs, and better yet, anticipate them. This goes beyond providing sick care – they need a partner that meets all of their health and well-being needs throughout their life.

Future Consumer Experience

“I have quick, on-demand access to care.”

I am able to obtain care quickly and on-demand through digital channels at home, in my workplace, and through the extensive Texas Health network. My access to care is not limited to traditional office hours.

“I am engaged in my health.”

Instead of only seeking health care when something goes wrong, I know how to be healthy, and I have great wellness apps and programs to engage me.

“Following my personalized health and well-being plan is just part of my daily routine.”

My health plan and ongoing monitoring are seamlessly built into my life. My care team provides a coordinated plan for me to get better and stay healthy.

“I am valued at Texas Health.”

I’m not just an anonymous number in the system. My preferences and care needs are understood and addressed. My experience is personalized, and I am loyal to the brand.

Unburden the Care Team

Wouldn’t it be great if our documentation was quick and seamless across the system, and we didn’t waste time asking redundant questions?
What if we could give you back time in your day to spend even more time with patients to address their overall needs, rather than only focus on tasks related to their diagnosis?
What if we could effectively leverage technology to connect you with your patients?
What if there were new, non-traditional ways to engage patients in their care?

We are committed to finding solutions, technological or otherwise, to allow more time for what matters – connecting with our patients and consumers to make a positive impact in their lives.

Create New Products and Services

High-performing organizations invest time and money in the development of new products and services to anticipate and exceed the needs of their consumers. In order to thrive, Texas Health must invest in these capabilities as well.

For example, would you engage in a virtual visit with your provider? Sign up for a Texas Health loyalty program that provides rewards for healthy behaviors? Track patients’ adherence to medication and send reminders through use of AI-enabled facial recognition and motion-sensing software?