Focusing on the Consumer
Why is the consumer at the heart of Vision 2026? Why are we focusing on them? People are becoming more selective about health care choices, and consumer expectations are evolving. To survive in this new health care environment, we must evolve and adapt to meet consumer expectations. To thrive, we must exceed them. We plan to:
Build Consumer LoyaltyWe need to be in sync with consumer needs, and better yet, anticipate them. This goes beyond providing sick care – they need a partner that meets all of their health and well-being needs throughout their life. Future Consumer Experience
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Unburden the Care Team
We are committed to finding solutions, technological or otherwise, to allow more time for what matters – connecting with our patients and consumers to make a positive impact in their lives. |
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Create New Products and ServicesHigh-performing organizations invest time and money in the development of new products and services to anticipate and exceed the needs of their consumers. In order to thrive, Texas Health must invest in these capabilities as well. For example, would you engage in a virtual visit with your provider? Sign up for a Texas Health loyalty program that provides rewards for healthy behaviors? Track patients’ adherence to medication and send reminders through use of AI-enabled facial recognition and motion-sensing software? |