The majority of participants needing legal assistance do not want or need to retain a lawyer. Questions and concerns may easily be resolved through a free telephonic advice service. In these situations, participants will be transferred to a qualified attorney for a consultation. If there is an immediate need for in-person legal consultation, a referral is provided to a lawyer with appropriate expertise. These local lawyers provide a free half-hour consultation, and, in most instances, agree to discount their hourly fees by 25% if additional assistance is required. This service also includes access to free, downloadable forms, such as creating a will at no cost, and a variety of legal articles.