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The Business of Health Care Report
Last year, I introduced you to the concept of the Patient and Family Journey, Texas Health Resources’ comprehensive effort to improve the hospital experience for everyone. Today, I’d like to give you an update on its successes. Near the top of the list was a more modest and less drafty hospital gown. Now, at each of 13 Texas Health Resources’ hospitals across North Texas, patients enjoy a longer, full-body-wrapping gown giving patients more privacy and no backside surprises. If requested,
patients also have the option of matching pajama bottoms and a robe. The Patient and Family Journey
initiative also includes high-tech innovations, including pagers in waiting areas,
handheld computers for nurses and physicians and wireless computer monitors at emergency
department bedsides. Since adding the feature of e-mail greetings to patients from their
friends and family, hundreds of messages have been delivered. There’s also been a 54
percent jump in online pre-registrations through TexasHealth.org, an award-winning Web
site built with consumer convenience in mind. Although improvements have been made, Patient and Family Journey research is an ongoing process. An example of this commitment is through Texas Health Resources’ investment in a series of prototype patient rooms that tests hospital designs of the future. These model patient rooms serve as a brainstorming idea lab for developing innovative facilities that keep pace with patient, physician and employee needs and preferences. Such thinking helped Texas Health Resources hospitals achieve a 94 percent patient-satisfaction rating last year and underscores a continual commitment to improve the health of the people in the communities we serve. For Texas Health Resources
and its family of hospitals - Harris Methodist Hospitals, Presbyterian
Healthcare System and Arlington Memorial Hospital - I'm CEO
Doug Hawthorne
with "The Business of Health Care Report" on NewsRadio 1080 KRLD.
©
2004 Texas Health Resources |
I'm Doug Hawthorne, President and CEO of Texas Health Resources, with
"The Business of Health Care Report" on 