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The Business of Health Care Report
Volunteers Play A Vital Role - March 2002

Doug Hawthorne, President and CEO of Texas Health Resources I'm Doug Hawthorne, President and CEO of Texas Health Resources, with "The Business of Health Care Report" on News Radio 1080 KRLD. Today it is my pleasure to honor the thousands of volunteers who support the caring mission of America's hospitals.

Since the beginning of modern-day health care, volunteers have been a vital part in caring for America. Often, volunteers at information desks are the first smiling faces that greet a patient or family member. They deliver beautiful flowers, balloons or cards to brighten a patient's day. They are important members of the patient care team, working in support roles on hospital floors as needed. And, they provide behind-the-scenes support for departments including the business office, food service, and many more.

According to the American Hospital Association, studies indicate that volunteering is good for your mental and physical health. In today's high-tech world, many people are yearning for high-touch opportunities. Many retired persons are finding that volunteering is the perfect solution to their un-retirement.

Health care volunteers are diverse in many ways. They are multi-cultural and multi-lingual. They are young, middle-aged and seniors. They come from a wide variety of occupations. But, they all share a dedication to serve others. Many chose health care volunteer roles because they have been patients themselves.

Many hospitals offer junior volunteer programs, providing young people 14 years of age and older the perfect opportunity to experience health care as a possible future career.

I want to personally thank the more than seventeen hundred volunteers who are part of the Texas Health Resources' team. Last year, they donated more than 220,000 hours of service to 13 Texas Health hospitals. Based on a nationally-accepted hourly value of $13.84, these tireless volunteers provided more than $3 million worth of service. Each of them deserves our heart-felt thanks.

For Texas Health Resources and its family of hospitals - Harris Methodist Hospitals, Presbyterian Healthcare System and Arlington Memorial Hospital - I'm CEO Doug Hawthorne with "The Business of Health Care Report" on NewsRadio 1080 KRLD.

Doug Hawthorne

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